Terms of Service

These Terms of Service (the “Terms”) form a binding legal agreement between you (“you” or “your”) and PIGILABS LLC, a Wyoming limited liability company doing business as dequid (“dequid”, “we”, “us”, or “our”). They govern your access to and use of the dequid web app, the dequid Mac app, the website at dequid.com, and any related software, features, content, or services we offer (collectively, the “Service”).

By creating an account, downloading or installing the Mac app, accessing the web app, or otherwise using the Service, you acknowledge that you have read and agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.

These Terms contain provisions affecting your legal rights, including a binding individual arbitration agreement and class-action waiver (Section 21). Please read them carefully.

1. Definitions

• “Account” — a registered user account, required to use the web app and to subscribe to paid plans.
• “Web app” — the hosted dequid application accessed through a browser at dequid.com.
• “Mac app” — the dequid desktop application for macOS, which runs locally on your device.
• “Credits” — the unit used to meter inference on the web app; consumed in proportion to model token usage.
• “LLM Service Provider” — the third-party model-routing infrastructure we use to deliver inference for the web app, and any direct LLM provider you configure for the Mac app.
• “User Content” — anything you create, upload, store, generate, or transmit through the Service (conversations, personas, prompts, vault documents, memories, configurations).

2. Eligibility

The Service is available only to individuals who can form a legally binding contract under applicable law. By using the Service, you represent and warrant that:

• You are at least 13 years old. If you are between 13 and the age of majority in your jurisdiction, you may use the Service only with the consent and supervision of a parent or legal guardian who agrees to be bound by these Terms.
• You are not barred from receiving the Service under the laws of the United States or your country of residence (see Section 19).
• You have not previously been suspended or removed from the Service.

3. Accounts and Security

An Account is required to use the web app. You are responsible for: (a) the accuracy of the information you provide, (b) the confidentiality of your sign-in credentials, (c) all activity that occurs under your Account, and (d) promptly notifying us at legal@dequid.com of any actual or suspected unauthorized use. You may not maintain more than one personal Account, share your Account with others, transfer it to another person, or use another person's Account, except as permitted by us in writing.

4. The Service: Web App and Mac App

dequid offers two interfaces to the same product family, each with a different processing model:

• Web app — a hosted Service. When you send a message, our servers route the request to the LLM Service Provider, return the response to your browser, and persist your conversation history, personas, memories, and vault metadata on our infrastructure. We do not read or log message content for purposes other than serving your session. See the Privacy Policy for details.
• Mac app — a local-first Service. Conversations, memories, personas, vault, settings, and API keys are stored on your device. Inference requests go directly from your device to the LLM provider you configure (e.g., Anthropic, OpenAI, Google, Ollama). We do not see, log, or intercept that traffic.

Features available on each interface may differ and may change as described in Section 11. We do not operate large-language-model infrastructure ourselves; we orchestrate access to third-party models.

5. Free Tier, Credits, and Subscriptions

5.1 Free tier

New web-app accounts may be provided free credits to try the Service, at our discretion. Any such credits accumulate in your balance and are not subject to roll-back.

5.2 Subscriptions

Plus ($3.49 USD per month) and Pro ($4.49 USD per month) plans provide a better per-dollar credit rate and unlock auto top-up. Current plan features are described on our Pricing page and may change as described in Section 11. We may also offer annual cadences and credit packs at prices presented at checkout.

5.3 Credits and metering

Credits are deducted from your balance in proportion to the number of input/output tokens consumed by the LLM Service Provider on a given request, at the per-model rate published in-app. Credits are a prepaid metering unit only; they have no cash value, are non-transferable, and cannot be exchanged for currency.

5.4 Credit adjustments

If a request fails because of an error attributable to dequid, we may, at our sole discretion, restore the deducted credits to your balance. Any such restoration is made to your credit balance only and is never a cash refund. We do not restore credits for content quality, model availability changes, or upstream outages outside our reasonable control.

6. Payments, Renewal, Taxes, and Refunds

6.1 Billing

Subscriptions and credit packs are processed by Stripe, Inc. By providing payment information you authorize us, through Stripe, to charge the payment method on file for each charge or renewal. All prices are in U.S. dollars unless we indicate otherwise. You represent that you are authorized to use the payment method you provide. We do not store full payment card numbers on our systems.

6.2 Automatic renewal

Subscriptions automatically renew at the end of each billing period at the then-current renewal price unless you cancel before the renewal date. You may cancel at any time from your account settings or by emailing legal@dequid.com. Cancellation takes effect at the end of the current paid period; access continues until that date and is not pro-rated.

6.3 Taxes

Prices are exclusive of applicable taxes, duties, and similar governmental assessments unless we indicate otherwise. You are responsible for paying all such taxes associated with your purchases, except for taxes based on our net income.

6.4 No refunds

Except where required by applicable law, all fees — for subscriptions, credit packs, and any other charges — are final and non-refundable. We do not offer refunds, cash equivalents, or returns of any kind, including pro-rated or partial refunds for unused time, downgrades, account suspensions, or features that change or are removed. If you cancel or downgrade, any credits already in your balance remain available for you to use as described in Section 5 — we encourage you to use up your remaining credits, as they will not be refunded, exchanged for currency, or otherwise converted to cash. You are paying for access during the subscription term and for the credits at the time of purchase, not for any particular outcome.

6.5 Price changes

We may change subscription pricing at any time. We will give you at least 30 days' prior notice of any price change applicable to your subscription, by email or in-app notification. New pricing takes effect at your next renewal. If you do not agree to the new price, you may cancel before the next renewal.

6.6 Billing disputes

You must notify us of any billing dispute within 60 days of the charge by emailing legal@dequid.com. Failure to do so waives your right to dispute the charge.

6.7 Failed payments

If a payment fails, we may retry the charge, suspend paid features, or downgrade your Account to the free tier. You remain liable for any amounts owed.

7. Mac App License and Restrictions

Subject to your continuing compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to download, install, and use the Mac app on Apple-branded devices that you own or control, for your personal or internal business use. Except as expressly permitted, you may not:

• Copy, modify, adapt, translate, or create derivative works of the Mac app.
• Reverse engineer, decompile, disassemble, or attempt to derive the source code, algorithms, or underlying ideas of the Mac app, except to the extent that such restriction is prohibited by applicable law.
• Sell, rent, lease, sublicense, distribute, transfer, or otherwise commercially exploit the Mac app or access to it.
• Remove, obscure, or alter any proprietary notices, labels, trademarks, or copyright notices.
• Use any automated means to access, scrape, or copy the web app or any non-public API.
• Circumvent or attempt to circumvent credit limits, rate limits, billing, or any security or access control of the Service.
• Use the Service to develop, train, or improve any competing product, service, dataset, or machine-learning model.

All rights not expressly granted are reserved by dequid and its licensors.

8. User Content and Feedback

8.1 Ownership

You retain all rights, title, and interest in and to your User Content. dequid does not claim ownership of your conversations, personas, prompts, vault documents, or any other content you create through the Service.

8.2 Limited license to dequid (web app)

To operate the web app, you grant dequid a worldwide, non-exclusive, royalty-free, fully paid-up license to host, store, transmit, display, reproduce, and process your User Content solely as necessary to provide, maintain, secure, and improve the Service for you, to route requests to the LLM Service Provider on your behalf, and to comply with legal obligations. This license terminates when you delete the content or close your Account, subject to the retention practices described in the Privacy Policy. We do not use User Content to train any machine-learning model.

8.3 Mac app User Content

Mac-app User Content remains on your device. Because we do not host it, we cannot recover it if you delete it, lose your device, or fail to maintain backups. You are solely responsible for backing up Mac-app User Content.

8.4 Feedback

If you provide us with comments, ideas, suggestions, bug reports, or other feedback (“Feedback”), you grant dequid a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, sublicensable, transferable license to use, modify, exploit, and incorporate the Feedback into the Service or any other dequid product without compensation, attribution, or restriction. You represent that any Feedback you submit is original to you or that you have all necessary rights to grant this license.

9. Acceptable Use

You agree not to use the Service, and not to permit any third party to use the Service, to:

• Violate any applicable law, regulation, court order, or industry standard.
• Infringe, misappropriate, or violate any intellectual property, privacy, publicity, or other right of any person or entity.
• Generate, distribute, or store content that is unlawful, defamatory, fraudulent, hateful, harassing, threatening, abusive, obscene, sexually explicit involving minors, or otherwise objectionable.
• Generate spam, phishing, fraudulent, or deceptive content; impersonate any person or entity; or misrepresent your affiliation.
• Develop, generate, store, or distribute malware, viruses, ransomware, or any other malicious code, or attempt to harm or disrupt the Service or any third-party system.
• Probe, scan, or test the vulnerability of the Service or any related network without prior written authorization (responsible disclosures may be submitted to legal@dequid.com).
• Use the Service to make automated decisions that have legal or similarly significant effects on individuals (e.g., employment, credit, housing, insurance, law-enforcement decisions) without your own independent review of the AI output.
• Use the Service in any high-risk environment in which failure could lead to death, personal injury, or severe environmental or property damage.
• Interfere with, disrupt, or impose an unreasonable load on the Service or any LLM Service Provider, or bypass any rate limits, quotas, or usage controls.
• Violate the acceptable-use policy of any LLM Service Provider that processes your requests.

We may, at our sole discretion, suspend or terminate access for actual or suspected violations of this Section.

10. LLM Service Provider and Third-Party Services

The Service depends on third parties — including the LLM Service Provider, payment processor, hosting provider, and (for the Mac app) any LLM provider whose API key you configure. Your use of any third-party service is governed by that party's own terms and privacy policies. dequid does not control, endorse, warrant, or assume responsibility for the availability, accuracy, quality, safety, or content of any third-party service. We may, at our discretion, add, remove, or change third-party providers and the models accessible through the Service at any time.

AI outputs are generated by third-party machine-learning systems and may be inaccurate, incomplete, biased, offensive, or otherwise inappropriate. You are solely responsible for evaluating, verifying, and acting on any output. AI outputs are not legal, medical, financial, tax, or other professional advice.

11. Beta Features and Service Changes

11.1 Beta features

We may offer features identified as “beta”, “preview”, or “experimental” (“Beta Features”). Beta Features are provided as is and may be modified or discontinued at any time. They are excluded from any warranties or service commitments in these Terms.

11.2 Updates and changes

We may release updates and patches and may add, modify, suspend, or discontinue features (including specific models, plan inclusions, free-tier mechanics, or the Service itself) at any time. We will give reasonable advance notice of material adverse changes affecting paying subscribers and, where appropriate, provide pro-rated remedies as required by law.

12. Intellectual Property and Trademarks

The Service, including all software, designs, text, graphics, logos, icons, layouts, source code, and documentation, and all intellectual property rights therein, is owned by dequid or its licensors and is protected by copyright, trademark, trade dress, patent, and other laws. Except for the limited license in Section 7, no rights are transferred to you.

“dequid”, the dequid logo, and other product names are trademarks of dequid. You may not use these marks without our prior written permission, except for nominative fair use to refer to the Service.

13. Copyright Complaints (DMCA)

If you believe material on the Service infringes your copyright, please send a notice that complies with 17 U.S.C. § 512(c)(3) to our designated agent at legal@dequid.com (subject line: “DMCA Notice”) with: (a) a physical or electronic signature; (b) identification of the copyrighted work; (c) identification of the allegedly infringing material and its location; (d) your contact information; (e) a good-faith statement that the use is not authorized; and (f) a statement under penalty of perjury that the information is accurate and that you are authorized to act on behalf of the rights holder. We may terminate the Accounts of users who are repeat infringers. Counter-notifications under 17 U.S.C. § 512(g) may be submitted to the same address.

14. Privacy

Our Privacy Policy describes how we collect, use, and disclose information, and is incorporated by reference. By using the Service, you acknowledge and agree to the data practices described there.

15. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE AND ALL CONTENT, MATERIALS, AND OUTPUTS PROVIDED THROUGH IT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITH ALL FAULTS, AND WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. DEQUID, ITS AFFILIATES, AND ITS LICENSORS EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, AND NON-INFRINGEMENT.

WE MAKE NO REPRESENTATION OR WARRANTY THAT (A) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (B) ANY DEFECTS WILL BE CORRECTED; (C) THE SERVICE OR ANY OUTPUTS WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS; OR (D) ANY INFORMATION OBTAINED THROUGH THE SERVICE WILL BE ACCURATE, COMPLETE, RELIABLE, CURRENT, OR ERROR-FREE.

Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions, the foregoing disclaimers apply to the maximum extent permitted by law.

16. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL DEQUID, ITS AFFILIATES, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, OR LICENSORS BE LIABLE FOR (A) ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; (B) ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, OR OTHER INTANGIBLE LOSSES; (C) ANY DAMAGES ARISING FROM YOUR USE OF, OR INABILITY TO USE, THE SERVICE; OR (D) ANY DAMAGES ARISING FROM ANY THIRD-PARTY CONTENT, CONDUCT, OR SERVICE (INCLUDING ANY LLM SERVICE PROVIDER), EVEN IF DEQUID HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT WILL THE AGGREGATE LIABILITY OF DEQUID AND ITS AFFILIATES ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, FOR ALL CLAIMS IN THE AGGREGATE, EXCEED THE GREATER OF (I) THE AMOUNTS YOU ACTUALLY PAID TO DEQUID FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (II) ONE HUNDRED U.S. DOLLARS ($100). THE LIMITATIONS APPLY REGARDLESS OF THE LEGAL THEORY ON WHICH ANY CLAIM IS BASED AND EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions, our liability is limited to the maximum extent permitted by law.

17. Indemnification

You agree to indemnify, defend, and hold harmless dequid and its affiliates, and their respective officers, directors, employees, agents, contractors, and licensors, from and against any third-party claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your access to or use of the Service; (b) your violation of these Terms; (c) your violation of any law or any right of any third party, including any LLM Service Provider's terms; (d) your User Content or Feedback; or (e) your negligence or willful misconduct.

18. Term and Termination

These Terms remain in effect while you use the Service. You may stop using the Service at any time and may close your Account by emailing legal@dequid.com. We may, with or without notice and at our sole discretion, suspend, restrict, or terminate your Account or your access to the Service if we reasonably believe you have violated these Terms, that doing so is necessary to prevent harm or legal risk to us, our users, or third parties, or that we are required to do so by law.

Upon termination: (a) your right to access and use the Service ceases; (b) we may delete your Account and any server-side data associated with it in accordance with the Privacy Policy; (c) any unpaid amounts become immediately due; and (d) provisions that by their nature should survive termination will survive (including Sections 6.4, 7, 8.4, 9, 12, 15, 16, 17, 18, 19, 21, 22, and 24). Mac-app User Content stored on your device is not deleted by termination of your Account.

19. Export Controls and Sanctions

The Service is subject to U.S. export-control and economic-sanctions laws and regulations, including the Export Administration Regulations and sanctions administered by the U.S. Department of the Treasury's Office of Foreign Assets Control. You represent that you are not located in, ordinarily resident in, or organized under the laws of any country or territory subject to comprehensive U.S. sanctions, and that you are not on any U.S. government list of prohibited or restricted parties. You agree not to use, export, re-export, or transfer the Service in violation of any applicable export-control or sanctions law.

20. Apple App Store Terms (if applicable)

If you obtain the Mac app through the Apple App Store, the following additional terms apply, and these Terms are between you and dequid only, not with Apple Inc. or its subsidiaries (“Apple”):

• Apple has no obligation to provide maintenance or support for the Mac app.
• In the event of a failure of the Mac app to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price (if any). Apple has no other warranty obligation.
• Apple is not responsible for addressing any claims relating to the Mac app or your use of it, including product-liability, regulatory-compliance, or consumer-protection claims.
• Apple is not responsible for any third-party intellectual-property claim relating to the Mac app.
• You represent that you are not located in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country, and are not on any U.S. Government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these Terms with respect to the Mac app and may enforce these Terms against you.

21. Governing Law, Arbitration, and Class Action Waiver

21.1 Governing law

These Terms and any non-contractual obligations arising out of or in connection with them are governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

21.2 Informal resolution

Before initiating any formal proceeding, you agree to first contact us in writing at legal@dequid.com with a description of the dispute, the relief requested, and your contact information, and to engage in good-faith negotiation for at least 60 days.

21.3 Binding arbitration

Except for the matters in Section 21.5, any dispute arising out of or relating to these Terms or the Service will be resolved by final and binding individual arbitration rather than in court. The arbitration will be administered by JAMS under its Streamlined Arbitration Rules & Procedures then in effect, by a single arbitrator, in Cheyenne, Wyoming, or — at your election — by telephone or video conference or based solely on written submissions. The arbitrator's award is final and may be entered as a judgment in any court of competent jurisdiction.

21.4 Class action waiver

YOU AND DEQUID AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding. If this Section 21.4 is found unenforceable, Section 21.3 is null and void with respect to the affected dispute and the remaining provisions of these Terms remain in full force.

21.5 Exceptions

Either party may bring (a) an individual action in small-claims court within its jurisdiction; or (b) an action in any court of competent jurisdiction to obtain injunctive or other equitable relief to protect intellectual property rights or to enforce Sections 7, 8, or 9.

21.6 Opt-out

You may opt out of Sections 21.3 and 21.4 by sending written notice — including your full name, address, and date of first use of the Service — to legal@dequid.com within 30 days of first accepting these Terms.

21.7 Venue for non-arbitrable claims

For any claim not subject to arbitration, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Laramie County, Wyoming.

22. General Provisions

22.1 Notices

We may give notices to you by email (to the address associated with your Account), through in-app notifications, or by posting on the website. You must give notices to us at legal@dequid.com.

22.2 Force majeure

Neither party will be liable for any delay or failure in performance caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, governmental action, labor disputes, internet or telecommunications failures, power outages, or pandemics.

22.3 Assignment

You may not assign these Terms, in whole or in part, without our prior written consent, and any attempt to do so is void. We may assign these Terms in whole or in part, including in connection with a merger, acquisition, reorganization, financing, or sale of all or substantially all of our assets, without notice or consent.

22.4 Severability and waiver

If any provision is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force. Our failure to enforce any right or provision is not a waiver of that right or provision.

22.5 Entire agreement

These Terms, together with the Privacy Policy and any additional terms presented for specific features, constitute the entire agreement between you and dequid concerning the Service and supersede all prior or contemporaneous agreements.

22.6 Relationship of the parties

The parties are independent contractors. Nothing in these Terms creates an agency, partnership, joint venture, employment, or franchise relationship.

22.7 No third-party beneficiaries

Except as expressly stated (e.g., Apple under Section 20), there are no third-party beneficiaries to these Terms.

22.8 Headings; interpretation

Section headings are for convenience only. “Including” means “including without limitation”.

22.9 Government users

The Mac app is “commercial computer software” as that term is defined under U.S. federal acquisition regulations. If you are an agency or instrumentality of the U.S. Government, your rights are limited to those granted by these Terms.

23. Changes to These Terms

We may update these Terms from time to time. For material changes, we will give at least 30 days' advance notice by updating the “Effective date” above and, where appropriate, by email or in-app notification. Non-material changes (e.g., clarifications, typographical corrections, or changes required by law) may take effect immediately. Your continued use of the Service after the new Effective date constitutes acceptance of the updated Terms.

24. Contact

• Email: legal@dequid.com
• Mail: dequid (mailing address available on request — email legal@dequid.com)